Support
- General support email: hello@siteprep.app
- Please include the email address tied to your account and a short description of the issue.
Contact
Contact and privacy requests
Need support, a billing answer, or help with a privacy-rights request? Reach us through the channels below and we'll route you to the right person.
Last updated: July 9, 2026
Privacy rights requests
- Use hello@siteprep.app for access, correction, deletion, export, portability, or consent-related requests.
- We aim to respond to verified privacy and support requests within 30 days.
- We may need to verify your identity before fulfilling a request.
Billing and subscription questions
- Use the same support address for cancellation, invoice, or billing questions.
- Charges may appear from Lima Labs LLC.